Bankinter Particulares - bringing your Bank closer

Bankinter has revamped your online banking service: it offers fast, easy, guaranteed secure 24-hour access. You can use it to view essential, urgent information such as the balance or details of operations in your accounts, make utilities payments and transfers or carry out stock exchange transactions.
You are always close to your bank with Bankinter Particulares. Find out everything you need to know about your accounts at any time, wherever you are. You can obtain information and carry out a wide range of operations safely and conveniently under advantageous financial conditions.

Some operations are available at Bankinter Particulares with the Cartão Matriz Bankinter and/or a SMS code sent to the mobile phone.

Functionalities available at Bankinter Particulares:


 Available Operations
   Current Accounts 
 - Check Accounts/Balances 
 - View Operations 
 - Find out your NIB / IBAN 
 - Order Cheques 
 - Internal Transfers 
 - Interbank Transfers 
 - Periodical Transfers 
 - Foreign Transfers (Euro) 
 - Services Payments 
 - TMN Top-ups 
 - Optimus Top-ups 
 - Vodafone Top-ups 
 - UZO Top-ups 
 - Rede4 Top-ups 
 - Netpac Top-ups 
 - Sapo Payments 
 - Via Card Payments 
 - State Taxes Payments 
 - Single Companies Social Security Payments 
 - Legal Costs Payments 
 - Social Security Payments 
 - Direct Debit Authorizations Consult 
 - Direct Debit Authorizations Maintenance 
   Term Deposits 
 - Check Accounts/Balances 
 - Movements Consult 
 - Term Deposits Details 
 - Term Deposits Subscription 
 - Term Deposits Reinforcement 
 - Term Deposits Redemption 
   Cards 
 - Check Accounts/Balances 
 - Movements Consult 
 - Change Credit Limit 
 - Change Payment Conditions 
 - Debit or Credit Card Request 
 - Cash Advance 
   Credit 
 - Check Accounts/Balances 
 - Movements Consult 
 - Overdraft Movements 
 - Overdraft Transfers
   Stocks 
 - Positions Consult 
 - Orders Consult 
 - Past Operations Consult 
 - Quotes Consult 
 - Financial Information Consult 
 - Market Graphs Consult
 - Stocks Graphs Consult 
 - Buy
 - Sell
   Funds 
 - Check Accounts/Balances 
 - Movements Consult 
 - Subscription 
 - Redemption 

These operations must be linked to the current accounts required by the service and abide by the limits fixed by the bank at all times.
Price list and type of operation available on the appropriate help page.

How to subscribe to Bankinter Particulares

Any Retail Bankinter Customer with an individual or joint current account can request the Bankinter Particulares service on our website or at any Bankinter branch.
For security reasons, subscription is divided into two stages:

  • Requesting the Service - Identification of the holder through the filling of personal data. At the end of this process, you will need a printer to print the subscription agreement and its detachable coupon, which you will have to sign and return to the bank. Keep the printed subscription agreement safely. Make a note of the subscription number in it, as you will need it to activate the service later.

  • Activating the Service - after the subscription process has been completed, you are ready to activate your subscription as soon as you receive your activation code at home. This code and the subscription number generated in the previous stage will enable you to activate the service securely. This is when you will define your Bankinter Particulares access codes: username consisting of 8 alphanumeric positions and a multichannel password consisting of 7 numeric positions. Note that these codes are case sensitive. For example, use two words with no spaces or accents.

How to access Bankinter Particulares

After completing the activation process, you can use the Bankinter Particulares service 24 hours a day. All you have to do to access Bankinter Particulares is enter your username, Identification document and Multichannel Password.

For certain operations it will be solicited to insert a code corresponding to one coordinate of your Cartão Matriz Bankinter (e.g. coordinates B/6 - the code on the second line in the sixth column on your card) and/or a SMS code sent to your mobile phone.

Minimum requirements for internet access: Bankinter Particulares

To access Bankinter Particulares in a secure manner and being able to visualize the website correctly, your computer or smartphone should have installed the latest version of following browsers:

Online security: Bankinter Particulares

Bankinter focuses on security using modern technology and appropriate controls:

  • Secure Communications - once you have accessed Bankinter Particulares, all communications take place in secure (Secure Socket Layer), encrypted (Verisign, 128 bits) sessions protecting them from access by others. None of your data are transmitted in legible form, not even in the mailbox provided by the Bankinter Particulares service.

  • Welcome Message - whenever you access Bankinter Particulares, we will inform you of the date and time of your last visit. This will enable you to detect any irregularities or security breaches in the use of your access codes.

  • Intrusion Tests - we conduct regular intrusion tests and IT audits to guarantee the efficiency of our controls.

  • Monitoring and Contingency Plans - we have monitoring systems and contingency solutions to minimize any downtime in our services.

However, it is also important for you to ensure correct, secure operation. Please follow our recommendations:

  • always keep your access codes safely. Do not pass them on or write them down so that others can see them, in emails, for example. Memorize them if you can.

  • when choosing your multichannel password, do not use easily detectable combinations such as those involving your Date of birth, etc.

  • if you use Internet Explorer, especially where others may have access to your computer, deactivate the option "User names and passwords on forms" in the AutoComplete configuration. This option records your security data on the computer making them accessible to anyone using it.
    Note: To check this configuration, go to “Internet Options...” on the "Tools" menu, then select "Content" - "AutoComplete". In this menu, you can also select the option "Clear Passwords" to delete any data saved on the computer.

  • do not leave your computer unattended when connected to Bankinter Particulares. Always remember to close the session before leaving it. Make sure that your computer is properly shut down and not just switched off so there is no risk of the session remaining active.

  • make sure you do not leave Bankinter Particulares documents behind in printers

  • check the website certificate, thereby guaranteeing that you are logged on to Bankinter. Click on the Verisign symbol on the Bankinter Particulares homepage.

  • check that no-one is watching you when you type your access data in a public place. Also make sure that the computer you are using has no mechanisms to record what you are doing.

  • be cautious and do not open emails of dubious origins.

  • regularly check and update your anti-virus applications

  • for safe use, do not use the Back, Forward or Refresh buttons on your browser. Use only the buttons provided on the website’s pages

Internet Communications

Efficiency and response times in executing instructions depend on the status of the telecommunication systems on which telephone or telematic orders are based. The bank is therefore not responsible for interruptions, delays, errors or other inconveniences occurring for reasons beyond its control or for problems caused by force majeure, such as the fall or repairs of communication lines, electricity cuts or downtime of electronic systems, among others.

Alternative Scenarios in case of unavailability of the Bankinter Particulares Service

The bank offers its customers the following alternatives:

General Conditions

If you require any further information or have any queries, please call 707 50 50 50 or +351 211 112 346, available from 8:00 to 24:00, seven days a week.